The Selected Educational Trust will continue to fund lifelong learning opportunities for all who work in or desire to work in independent funeral service. The Board continues to explore ideas, including research, awards, and other programs that would benefit the profession. Suggestions are always welcome, and funding opportunities exist for those who desire to fund specific activities.
THE INSTITUTE FOR EXCEPTIONAL FUNERAL SERVICE
To merely “serve” our clients today is simply not enough. Going the extra mile, providing exceptional customer service, adhering to the best practices of this time-honored profession and developing the consummate funeral service professional are the goals of every independent funeral homeowner.
But with Mortuary Science School curricula already stretched to the max, providing the courses necessary to instill this advanced level of learning among its students is often not possible or financially feasible.
Therefore, it is often up to the funeral homeowner to further educate their interns and neophyte funeral directors with those enhanced level skills so necessary to providing exceptional customer service. And, again, time and finances often constrain the employer from adequately providing these necessary customer service skills.
And that is why the Selected Educational Trust developed the Institute for Exceptional Funeral Service. With a generous grant from the Baue Family Charitable Fund, this online, skills-enhancement program was designed specifically to bridge-the-educational-gap between Mortuary Science School and on-the-job training while still providing ample opportunities for even the most seasoned professional to “refresh” those best practices skills so necessary to providing exceptional customer service.
In August of 2020, the Institute plans to launch its first series addressing Funeral Service Excellence and featuring four segments which will be offered as individual courses. These topics include:
- Making the Best Impression
- Being a Successful Professional
- Gaining Respect and Building Trust
- Helping Families
Authored by industry-leaders such as Mark T. Higgins, each course in this series will be offered over a four-week period through a unique Learning Management System including video presentations, printed manuals, instructional film segments, professional testimonials, an interactive forum and quiz evaluations section guiding the participant step-by-step through the course and eventually to state-required CEU credits.
Future courses in this series, which will be unveiled in successive months throughout the coming year, will lead the participant to a Certificate of Completion in Funeral Service Best Practices.
Scholarships for this series have been provided by a generous grant from ASD (Answering Service for Directors).
For more information on this program, contact Bea Pedersen.